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Frequently Asked Questions
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How often should I groom my pet?

Grooming frequency depends on your pet’s breed, coat type, and lifestyle. Consult your vet or a professional groomer for specific recommendations.

What are the signs of a healthy pet?

A healthy pet should have bright eyes, a shiny coat, a good appetite, and regular bowel movements. If you notice any changes in your pet’s behaviour or appearance, consult your vet.

How often should I take my pet
to the vet for check-ups?

How often should I take my pet to the vet for check-ups?

How often should I walk my dog?

Most dogs need at least two walks per day, but the exact amount depends on the dog’s breed, age, and energy level.

What are the signs of a dog that is bored?

Bored dogs may exhibit destructive behavior, such as chewing, digging, or excessive barking.

How can I train my dog?

Positive reinforcement techniques are the most effective way to train a dog. Reward good behavior and avoid punishment.

How can I socialise my cat?

Start socialising your kitten early on by exposing them to different people, animals, and environments.

How often should I clean my small animal's cage?

The frequency of cage cleaning depends on the type of small animal and the materials used in the cage. Consult your vet or a pet care professional for specific recommendations.

How do I log in to my account?

To log in to your account, visit our website or app and enter your email address and password.

What should I do if I forget my password?

If you forget your password, you can usually reset it by following the instructions on our login page. You may need to provide your email address or other information to verify your identity.

How can I protect my account from unauthorized access?

To protect your account, use a strong password that is difficult to guess. Avoid sharing your password with anyone. Enable two-factor authentication if available.

How can I update my account information?

To update your account information, log in to your account and navigate to your profile settings. You should be able to edit your personal information, contact details, and other settings.

What happens if my product arrives
broken, damaged, or wrong?

If your product arrives broken, damaged, or is the wrong item, you can return it to any Pets R Us store or send it back to us. We will replace the product with the correct one or issue a full refund, including the cost of postage upon providing a valid receipt.

Can I return a product if I simply changed my mind?

Yes, you can return a product if you changed your mind, as long as it’s still in its original, unopened packaging and suitable for resale. In this case, we will issue a credit to your account.

How long do I have to return a product?

Our return policy details aren’t specified here, but for further inquiries about return timeframes, you can contact Pets R Us directly.

Where can I find more information about the return policy?

If you have further questions about the return policy, you can contact Pets R Us via email at petsrussuperstore@gmail.com or by phone at 074 97 23455.

How can I contact your customer support team?

You can contact our customer support team by email at petsrussuperstore@gmail.com or by phone at 074 97 23455.

What are your business hours?

Our business hours are Mon-Sat: 10am – 6pm. Lunch: 1.30pm – 2.30pm

Where is your store located?

Our store is located at Drumlonagher, Donegal Town, Co. Donegal, F94 TY01

How can I find a specific product on your website?

You can use our search bar to search for products by name or keyword. You can also browse our product categories to find what you’re looking for.